Terms of Sale

Here is a quick overview of our policies. .

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Whats New:

Pella Windows !

 

windowWe are proud to announce that in addition to our regular lines of windows, we are able to offer our customers the Pella brand of windows!

Current News:

24/7 Prices for Contractors !

 

man

Pre-approved contractors may download prices after hours on our web site. We have recently introduced a secure area of this website to help our valuable contractors.

 

Recent Events:

The big news as far as our products are concerned, was

The  commitment this year to sell the new brown

coloured Pressure Treated Lumber. Sales in this

product have exceeded expectations! It looks as

the days of green coloured Pressure Treated lumber

are numbered.

Credit- House Account

 

manFor those larger accounts (e.g. building a house or cottage), or for the convenience of shopping at our company on a long term basis, we can open a "house account". A credit application will need to be filled out and then approved by our credit manager. House accounts will receive a 10% discount* off the retail price (except net items) . Statements with your invoices will be mailed out on the first day of each month. We expect payment by the 15th of the month following purchase. Full records are kept on your past purchases so that we can look up information to help you with future purchasing decisions. Authorized names for purchasing can be applied to the account. Your cottage or home address will be recorded for shipping purposes. If we have quoted you on a large project, those quoted prices will be automatically applied to your account. Your phone, e-mail , fax and business contact information wil also be kept on record.

* some restrictions apply (please read the application carefully).

Download a personal credit application here and then fax back or scan and e-mail back.

Download a corporate business application here and then fax back or scan and e-mail back.

Please note that as of February 2012, we can e-mail your invoices and statements to you each month.

Please also note that House Accounts do not apply to any On-Line purchasing on our              E-commerce website store.

Cash Account

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Rather than having a "house" account, our customers will open a "cash" account whereby the goods are paid for at the time of sale but a record is kept by customer name for future and previous purchasing decisions. This is a handy way to track your purchases and most customers like this. It also allows us to keep delivery information, phone numbers etc. to improve our customer service to you.

 

Sometimes, our customers want to call in orders and have the order charged to their credit card. Other customers like to have family members charge to their card. In these cases, a credit card authorization form needs to be filled out. Simply download the .pdf file , fill it out and fax it back (or scan it and e-mail it back)

 

Delivery Policy

truck

By dealing with a local supplier, you have the advantage of quick deliveries and service to your door- not the top of your driveway ! We use 4x4 trucks where necessary because we realize that most cottages and homes in this area have a steep driveway and sometimes a narrow laneway.

 

 

Here are a few tips for you to make your delivery satisfying:
  • We usually deliver on the same day (if you call early) or the next day.
  • Our busiest period is Saturday mornings, if you own a cottage and are arriving Friday night, we have had success by delivering Friday afternoon. Long weekends in the summer are also a busy period.
  • The site must be accessible. Please, no locked gates or washed out laneways !
  • At present, we do not deliver on Sundays.
  • We prefer you to be there to accept the delivery. However, we realize that this is not always practical. If you are there, carefully inspect the goods. We provide a pink coloured shipping bill that is clearly itemized with every delivery.
  • Large lumber deliveries are "dump loaded" .
  • As with any transaction, good communication is the key. Good delivery instructions and a clear understanding between you and the sales clerk will go a long way.
  • Have the clerk read back your order to you. Do not be afraid to ask questions. Many products that we sell are called different things by different people.
  • Customers with accounts will have the delivery information and phone numbers in our computer records. There will also be a history of past purchases that may assist you with your current order.
  • Drywall, cement blocks, shingles and stoves require assistance to unload. If assistance is not available, please identify prior to delivery.
  • Drywall deliveries will be made to the first floor only.
  • If a second worker is needed, he will be charged out at $35.00 per hour from the time the driver leaves the yard until he returns. This is subject to scheduling availability.
  • Small orders (under $500.00) are subject to a $15.00 delivery charge* policy subject to change.
  • If we are going to your location with a lumber order, we will add rental items to the order. You will be responsible to return them to our Rent-all department when finished.
  • Our drivers will accept payment on a C.O.D basis if necessary.
  • Floating docks are "dumped" into the lake at a landing or boat launch. You will be required to tow them to your shoreline by boat.
  • We generally deliver in Haliburton County. For longer distances, contact one of our sales representatives.

 

Discounts

discount

We offer a 10% discount for payment by cash, cheque or debit card.

This does not apply to specialty items as follows:

Items in our sale flyer

Items in the Rent-all department

Quoted "net" prices on projects such as house lots of lumber etc.

Docks, power tools, bath fixtures, ladders, windows

Any other item marked "net"

Please note that our loyal "house account" customers also receive a 10% discount (with the same restrictions as above).

Discounts using credit cards can be negotiated depending on the size of the order.

 

Payment Methods

 

coupleCash customers can use all the major credit cards including American Express. Debit cards are also very popular. We also accept cheques with proper identification.

House account customers generally pay by cheque or PC banking. We have accounts set up with all of the major banks to accept payments "on-line". When setting this up with your bank, use the 4 digit account number that you have been assingned.We also distribute gift cards which are redeemable with no expiry date.

 

Plan Design

plan

We have a detailed policy regarding our home and cottage design service. We believe that this service is a great deal for the customer. View our policy on the Home and Cottage Design page.

 

 

Returns

lumber

In this type of business, we commonly return product from our customers . We do however have some requirements:

Product must be in good condition

You must provide proof of purchase

Special order items (e.g. windows, special order sidings and roofing, countertops etc.) are not returnable.

 

 

Electronic Personal Credit Application: